Question : what are your suggestions on customer centricity, cost reduction, innovation? Answer: My suggestions for customer centricity, cost reduction, innovation are given below:

Question : what are your suggestions on customer centricity, cost reduction, innovation?

Answer: My suggestions for customer centricity, cost reduction, innovation are given below:

1-  ***Suggestions on customer centricity***:

1. Monitor feedback from your customers and prospects through social media channels
Recognising the value of social media is hugely important and by monitoring the conversations of your customers you can begin to better understand your market. Don’t simply look at common complaints or usual key words but search your customer’s discussion to better understand their current business challenges – consider if there is a way to extend your organisation’s solution or even consider new product streams.

Crucially, it is essential to see social media not solely as a platform for your content but as a two-way conversation. Customers now expect responses via your social channels so ensure that the right colleagues have training on and access to your social media accounts. Everyone from customer services to technical support should be contributing to the conversation.
JetBlue Airways is a great example of how a customer-focused approach to social media can pay off. Solving customer issues, offering flight info and receiving passenger feedback – the business now has over 1.88m followers, all of whom offer data for JetBlue that is a crucial component in better understanding its customer base.

2. Offer clients a collaborative community
Give your clients the opportunity to interact with one another through the creation of a community forum. Using tools such as social media, webinars or even just a hub within your company website, organisations can allow their users to share best practice advice, discuss common difficulties or suggest new uses of their service or product.
The return is manifold: the initial investment will help build trust within your user base while through peer-to-peer interactions within the community you can create new advocates for your brand. Additionally, observing the interactions between customers can help businesses gain an objective view of their offering, ensuring that all sides of the market are being catered for.

3. Would your customers recommend you?
If your customers are no longer reaching out to you then you’re going to have to reach out to them! At regular periods offer the opportunity to participate in customer satisfaction surveys – allowing your client base to give honest feedback – this could be online or in a face-to-face setting to your business’ senior managers. This will provide a distinct interface to reflect on how both customer and provider are performing together. It needs to be structured in a way where both parties can benefit – with clients being given the chance to change areas of the service to better suit their organisation’s needs while businesses can use the interaction to better understand the current and future needs of their customer base.

4. Develop a culture of ‘partnership’ – move the relationship away from being purely contractual
Trust is a vital component in building and maintaining strong customer relationships. Focusing on this trust can help shift your relationship away from being a purely contractual association of necessity and create real partnership which can develop over time.

Demonstrate commitment to your customer’s business objectives and show that your organisation can provide long-term support that will really benefit the client’s business. This can be done through innovation workshops – where both supplier and client work collaboratively together – aimed at specific business challenges such as improving efficiency, reducing costs or setting the foundations for new solutions.

It can also be achieved through ‘Critical to Quality’ workshops in which both parties work to improve the current efficiency of their daily activities. This will be mutually beneficial – with customer and provider alike investing time to enhance the customer’s operations, processes and future solutions. Working together in this collaborative style will serve to deepen the relationship on both sides.

2-  ***Suggestions on cost reduction***:

Understand where you spend your money-Buy Only What You Need:

Determine what goods you need and services you require.  There is no need for gold - plated service if standard services are adequate.  Buying unnecessary extras or add-on services such as maintenance agreements will prevent you getting value for money.  Also, avoid loyalty programs that offer freebies such as bottles of wine or tickets to sporting events to lure you away from more competitive offerings.
 

Consolidate your purchasing-Rationalise Suppliers:

Quite often, we see different divisions or departments within the one company buying from a variety of suppliers, losing any opportunity to consolidate purchasing and negotiate better pricing.
 

Bench mark your procurement-Always Compare:

Your suppliers will always know the market better than you will, so never assume that they're providing you the best deal possible.  For instance, are your competitors buying better than you for the same products?  How does your cost-management performance compare to others?  Talk to consultants or benchmarking services, but make sure you understand the information correctly; otherwise you're paying for useless information.
 

Build strong supplier relationships-Build Relationships, Not Just Another Debtor:

Building a good relationship with suppliers will enhance opportunities for cost reductions.  Engage your suppliers for suggestions on how to improve the way in which you purchase their goods and services.  Ordering online, or less frequently, may allow them to reduce their own administration costs and enable them to pass the savings on linking your stock levels to their ordering platform and provide monitoring of your PAR levels (protection against run-out), avoiding any loss of sales.
 

Maintain controls on your purchasing-Empower the Right People:

Ensure you have separate staff responsible for negotiating terms to those involved in day to day operations.  Staff empowered to order product need to establish good relationships with suppliers and so may not be the best negotiators come tender time.  Use the good cop/bad cop approach, calling in someone else, so that emotion is not involved in the process.
 

Continually test your suppliers-Know the Market:

Companies that buy the same product and quantities year in, year out can become very complacent and are probably paying way too much.  Suppliers will price their offerings according to what the market will bear.  Compare prices across suppliers and, having done your research, tell suppliers that you are reviewing your costs, which have to be reduced.  Then prepare to negotiate and to comparison shop.
 

Ensure you have open book pricing-Demand Transparency:

Negotiate open book pricing so you have full transparency.  Every supplier is entitled to a margin; however you want to be confident it is not inflated.  Don't accept price increases without proof that the increase is a result of supply-chain cost increases beyond their control and not just a blow-out in costs that they are trying to pass on.
 

Be Consistent-Measure Result:

Create a culture of ongoing cost management, not just a "flavour of the month" approach.  Establish benchmarks that allow for ongoing comparison, to ensure you are always on top of costs.  Measure them as a percentage of sales, thereby ensuring that if sales drop, you can see costs drop accordingly.
 

Stay Alert-Keep Going Forward:

Maintaining strong cost management is critical to the success of any business.  Ensure staff doesn't revert to old habits, watch your suppliers, and monitor your benchmarks.  You need to watch that staff members don't slip back into old habits.  Of all cost reduction programs approximately 84% of projects slip back to previous pricing within 2 years.  Engage an expert or appoint a dedicated staff member to this, and they will soon pay their way.

3- ***Suggestions on innovation***:

1-    Innovation only comes by invitation. Invite people to bring forth their new ideas. True innovation takes place when people are free to raise ideas, take ownership of them, and then implement them. If people are required to ask permission for every step they take, they will stop asking permission.

Recommended by Forbes

2-     Innovation is not a solo sport, it requires a group of players with skills specific to the effort. Many companies appoint an innovation department or hire a chief innovation officer, which can make innovation just another stovepipe in the organization. The message this sends to your organization is that innovation is “their job” and “not mine” – siloed off. While an idea may come from one individual, it’s the cross-functional creativity, trust, and collaboration that bring innovation to life.

3-    Encourage everyone to put their ideas to test fast, fail fast, and then reiterate. If people wait for perfection before they put the idea to work, the effort will lose steam before it ever gets off the ground.

4-    Value the lessons taken from failure as much as your successes, and apply those lessons toward each new attempt. This makes it safe for everyone to innovate. The idea is not to encourage failure but to foster innovation that leads to winning success as rapidly as possible.

5-    Ensure this behavior gets modeled at every level, from the very top to individual contributor. That means the senior leaders must be actively involved, not just mandating the change.

6-    Resist the desire to project manage your way to innovation. It cannot be generated by focusing solely on budgets, resources, and timelines. If you try, you can guarantee your innovation investment will be wasted.

Question : what would you suggest to make the company a better place to work? Answer: Some Ways to Create a Better Work Environment

Question : what would you suggest to make the company a better place to work?

Answer: Some Ways to Create a Better Work Environment

1. Hire the right staff.
"The kind of people you hire will be the ones to contribute to your work environment. So make sure you're hiring people who are professional, can work in a team and can contribute to a positive work environment, because one bad apple can spoil the bunch

2. Let go of toxic employees.
"It's amazing to watch one bad attitude affect everyone's daily performance. I can't tell you how many times I have been thanked after letting poisonous employees go. Though it's a hard thing to do, it ultimately impacts the working environment, which can be felt by not only our employees, but also by our customers 

3. Keep the office clean, comfortable and well-decorated.
"Working in a clean, attractive office can have tremendous effects on the interactions between co-workers and managers. Even if the sun can't shine into your workplace, make an effort to provide a relaxing atmosphere with comfy furniture, working equipment and a few extra-mile amenities. It might not seem cost-effective at first, but the change in attitude is visceral among staff members when they know you care enough about them to invest in their well-being." 

4. Make sure your office is well-lit.
"My best advice is [to] make sure all your employees work in a space with natural light. Poor lighting can cause significant levels of eyestrain, blurred vision and headaches, none of which are conducive to a productive work environment. On the flip side, a well-lit office can keep your employees energized throughout the day. If natural light isn't an option in your office, then try to use light fixtures with adjustable filters." 

5. Have a relaxation space.
"Provide a segregated place for employees to unwind — employees need breaks and need to have some form of social interaction. Providing a location for employees to unwind without disturbing employees at work will help morale tremendously."

6. Make a dry-erase board wall.
"Make an office wall a dry erase board. It's productive, encourages on-the-spot brainstorming and is a great visual of the work we are doing. Employees will take photos on their phone of the board to refresh their memory of action items when they meet in smaller teams; it keeps important work front and center, and the [enthusiasm] flowing." 

7. Make your employees comfortable.
"We let people choose their own desks — sitting or standing — and chairs and make it easy for them to purchase things like exercise balls and plants on the company dime. We also trust our employees to manage their own time. They're free to take breaks to play games or just recharge as necessary." 

8. Encourage personalization.
"Giving each employee the space and freedom to customize their area to their personal work preferences is one of the best ways to create a better work environment. Instead of just having the same issued everything, give everyone a budget to customize their own setup." 

9. Foster collaboration.
"Whether your office is cabins, cubicles or open-concept, be sure to have small and large spaces that employees can collaborate in. This will spark team creativity and camaraderie and indirectly encourage people to be more invested in their work and their colleagues." 

10. Eat together.
"One simple way to help improve the relationship of employees with each other is by having meals together. You do not need to spend a lot of money. You can simply have pizza, sandwiches or Chipotle. Do a short presentation. Leave most of the time for employees to chat with one another."

11. Hold fun activities during the workweek.
"Each month, we incorporate employee-suggested events to bond as a company. Such events include monthly birthday celebrations with ice cream socials, baseball opening-day cookouts, Easter-egg hunts, Football, cricket races and so on. Each event takes place during work hours to break up the week and thank employees for their hard work, while improving company culture." 

12. Let employees move around.
"Don't ever let employees feel like they're chained to their desk. Sitting at a desk does not equate to billable hours or even doing your best thinking. Move around, walk to the corner coffee shop, sit outside for an hour, cut out early and work from a bar. Having the freedom of mobility leads to better thinking." 

13. Focus on wellness.
"Creating a work environment that places emphasis on wellness is the key to success. We instituted 'Wellness Wednesdays,' where employees participate in yoga and meditation, as well as a 'bring-your-pet-to-work day,' which is an incredible stress reliever. These small additions make a significant impact on happiness and productivity, and really help to encourage a light-hearted attitude and mind-set among employees." 

14. Have face time with employees.
"In this modern world of technology, we forget that face-to-face meetings with employees are important. They need to meet with you from time to time, and you need their feedback from time to time. Emails can be so impersonal and imply messages that are not there. Talk to your employees. You might be surprised at what they have to say." 

15. Rephrase instructions.
"Replace 'You should' with 'Let's' when giving direction to staff who report to you and to your peers. It's a simple but effective way to create a sense of shared mission. It works everywhere from big strategic plans to small projects. Once you create that mind-set, you can break the mission down into specific tasks and make it clear who is accountable for what. The result is a better, more engaged environment." 

16. Don't overload your employees.
"One of the top reasons people quit their jobs is because management demands that one person do the jobs of two or more people. It is crucial that you do not give your employees more than they can handle. If you suddenly have a high burst of work that needs to be completed, outsourced employees can complete the tasks." 

17. Be flexible.
"I encourage my employees to schedule their personal lives the way a CEO does. Unless it conflicted with a meeting, I wouldn't think twice about scheduling a mid-day doctor's appointment or more trivial personal appointment, such as a haircut, and I encourage them to do the same. A trusted hardworking employee should be able to schedule their day like a CEO. Why should they cram every one of life's inconveniences — [like] oil changes, etc. — into a brief period of time before or after work?" 

18. Be transparent.
"From promotions to pending changes in business, employers have to operate openly and frankly. Allow your employees to be adults and react with information as it presents [itself]. It prevents the usual misunderstandings and rumors that stem from not being open and honest about business matters." 

19. Train employees properly.
"Most employees want to do good work. Give them the proper tools, and they'll succeed. This means clearly letting employees know what they are responsible and accountable for, communicating regularly with workers so everyone is on the same page, and developing opportunities for employees through training and education to better themselves — professionally and personally." 

20. Have a device policy for meetings.
"Ever been in a meeting with the guy who won't stop texting? Limit what's acceptable in meetings. My policy is to stay in the moment, and if you have nothing to contribute to a meeting, then don't go. No matter what kind of office you have, you must be present to win." 

21. Give feedback.
"Employees are motivated and feel valued when they're given positive reinforcement and shown how their work contributes to the success of the business. This means going beyond a 'Hey, good job' and making the time to regularly offer employees specific feedback on how their work is feeding into the broader business objectives." 

22. Be open to feedback, too.
"When you involve your staff in decision making in an effort to create a better work environment, they feel valued. Don't be afraid to ask employees for their opinion on a new benefit offered or what they think of a new client project. Even asking an entire department to provide feedback on their team leader can be a productive way to involve staff members." 

23. Say "thank you."
"Create a culture of appreciation. Appreciation is so vital. Employee recognition done right can transform and elevate an organization. It ignites enthusiasm, increases innovation, builds trust and drives bottom-line results. Recognize the importance and value of the team and the contributions of its members. Even a simple 'thank you' after an employee goes above and beyond on a project, or puts in a series of late nights, goes a long way."

Technology: IBM launches Linux-only mainframe system LinuxONE

• Mon Aug 17, 2015

A worker is pictured behind a logo at the IBM stand on the CeBIT computer fair in Hanover February 26, 2011.

International Business Machines Corp said on Monday it launched Linux-only mainframe servers called LinuxONE.
The severs include LinuxONE Emperor for large enterprises and Rockhopper for mid-size businesses.
IBM said LinuxONE Emperor can scale up to 8,000 virtual machines or thousands of containers, which would be the most for any single Linux system.
The Linux One Empire system will be based on IBM's z13 mainframe computer, which had been designed for high-volume mobile transactions.

IBM said the LinuxOne system will work with open software such as Apache Spark, Maria, Posture and Chef.
The company also said it partnered with UK-based Canonical Ltd to distribute its Ubuntu open source software on LinuxONE and z systems.

How to buy Lenovo K3 Note on flash sale from flipkart using auto-buy extension: Auto-buy chrome extension for flipkart , Amazon , snapdeal

How to buy Lenovo K3 Note on flash sale from flipkart using auto-buy extension: Auto-buy chrome extension for flipkart , Amazon , snapdeal

1. Login into Flipkart application.
2. Install the auto-buy extension from chrome web store into chrome browser https://chrome.google.com/webstore/detail/flashsaletricks/bboalniaekhennojedffbbjlokcpbjgn OR https://goo.gl/EBsm12
3. FlashSaleTricks auto-buy extension icon appear to the right of the address bar. To start using it. Just click the icon.
4. Click on Flipkart logo for Lenovo K3 Note sale.
5. Refresh the timer page when counter is 5 mins.
6. Autobuy extension will automatically click on ‘Buy Now’ button in timer page.

Visit http://goo.gl/e09vFo page for autobuy extension.Follow our Twitter page and like our Facebook page for more update on flash sale tricks.

Twitter : http://twitter.com/flashsaletricks
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Website : http://flashsaletricks.com

Tricks to buy Lenovo K3 Note flash sale on 19 Aug

Other Flash Sale Tricks

• How to buy Lenovo A6000 Plus
• How to buy Xiaomi Mi 4i
• How to buy Micromax Canvas Spark
• How to buy Lenovo A7000
• How to buy Xiaomi Mi Band
• How to buy Yu Yuphoria
• How to buy Lenovo K3 Note

Registrations are open now for Lenovo K3 Note , flash sale for Black @ 12Pm  and White @ 3Pm on 19 Aug.

Lenovo K3 Note price in India is Rs.9999 ,next flash sale on 19 Aug  in flipkart . It comes with really great audio experience with dedicated Dolby ATMOS support for optimized sound quality.

How to buy Lenovo K3 Note on flash sale from flipkart:
Method 1: Using Auto-buy Chrome Extension

• Login into flipkart website (Desktop or Mobile App)

• Install Auto-buy chrome extension from Chrome web store
• You’ll see its icon  appear to the right of the address bar. To start using it, just click the icon.
• Click on flipkart logo  for Lenovo K3 Note.
• In Lenovo K3 Note, ‘Choose a colour’ option select the check-box Black / White.
• Refresh the timer page , Dont press any key until we add Lenovo K3 Note to your cart.

Using this method, you don’t have to do anything else. When the sale starts, our extension will add Lenovo K3 note your cart

*Note: If you have installed our chrome extension during the previous sale, please do update the extension for this sale. Current version of our extension is 3.0.7


Method 2: Using Auto-buy script

• Login into flipkart website (Desktop or Mobile App)
• Goto Lenovo K3 Note timer page http://www.flipkart.com/lenovok3note
• In Chrome browser, Right click and select Inspect element. Click on console tab.
• Refresh the page when timer is 5 mins.
• Paste the below code in the console tab and press Enter.

That’s it. Just sit back and relax. We will add Lenovo K3 Note to your cart when the sale begins

Click here for Lenovo k3 Note Black Timer page – http://www.flipkart.com/lenovok3note
Updated script for Lenovo K3 Note (Black) 19 Aug, 12Pm flash sale:

---

setInterval(function(){ $('.btn-buy-big').trigger('click'); console.log('Dont press any key until we add your Lenovo K3 Note to your cart.'); },10);

---

Click here for Lenovo k3 Note White Timer page – http://www.flipkart.com/lenovok3note

Updated script for Lenovo K3 Note (White) 19 Aug, 3Pm flash sale:

---

setInterval(function(){ $('.btn-buy-big').trigger('click'); console.log('Dont press any key until we add your Lenovo K3 Note to your cart.'); },10);

---

Specification:

• 5.5 inch HD display  (1920 x 1080 Pixels resolution)
• 1.7 GHz Cortex-A53 (MediaTek MT6752 64-bit 4G LTE) Octa Core Processor
• Dual Standby Sim (LTE + GSM)
• 2GB RAM
• 16GB internal memory, microSD up to 32GB
• 13 MP Primary Camera, 5 MP Secondary Camera
• Powered by Dolby Atmos
• 4G LTE
• Android v5 (Lollipop) OS
• 3000 mAh lithium-ion battery

 

Trick To Buy Lenovo k3 Note From Flipkart In Flash Sale

How to Put  Lenovo K3 Note In To Cart  Flipkart on Flash Sale - Trick To Put Lenovo K3 Note in Cart in Flash sale 

Do you want to Buy lenovo k3 Note from flipkart ? And worried of the Flash sale ? Then you are at right place . Today we will tell you a trick with which you will be able to easily put lenovo k3 note in Your Cart without any problem .

Lenovo Launched The most awaited phone This week with a Jaw dropping price tag of only 9,999 rupees. Lenovo k3 Note is undoubtedly one of the best smartphones below rupees 10000 Do you want to Know why ? Here is the answer :- 

Okay now without wasting much time lets head Over To the Trick to Add Lenovo k3 Note in Cart on The Flash Sale Day 

Trick To add Lenovo k3 Note in Your Flipkart Cart on Flash sale day .

First of all we would like to Thanks to the makers of FLIPSHOPE  Makers for making such a wonderful extension .

okay Now Here Starts The Trick . 

First Off All Go Here FLIPSHOPE 

Now You will Land on The Flipshope Extension page 

Trick automatically Buy / add to cart Lenovo k3 note in Flipkart on Flash sale day 

Choose ADD TO CHROME option .

A pop up will appear on The screen To Confirm The action , Click On Add .

Now Let the Extenison File Complete downloading , after downloading you will see a FS icon on The right side .

Just Click on That and choose register for Next Lenvo k3 Note sale .

Choose yes For Do you Want to opt-in for nexy K3 Note Sale ?

Now in second question it depends upon you wheteher you want to Checkout your self , if you want to checkout yourself then Choose 

Add to my cart . i'll checkout myself 

And you want Flipshope to do All work then Choose 

i am too busy . Please Check out for me . And fill in the following details 

After the Successful registration  you will se a pop up showing :- 

Now all you have to do is Just Open flipkart Lenovo k3 note sale page on flash sale day and sit down , rest all work will be done by The extension you need not to worry about anything . 

So this was our guide on How to buy Lenovo k3 note on flash sale day . i hope this guide helped you in adding lenovo k3 note in Your flipkart cart on The flash sale day . 

#India 15 August : नियंत्रण रेखा पर पाकिस्तानी सैनिकों की गोलीबारी, छह भारतीय की मौत। डरकर भाग रहे गांववाले। एलओसी से सटे इलाकों में सीमा पार से की जा रही है फायरिंग। ...#Modi #Army #IndianArmy

#India 15 August : नियंत्रण रेखा पर पाकिस्तानी सैनिकों की गोलीबारी, छह भारतीय की मौत। डरकर भाग रहे गांववाले। एलओसी से सटे इलाकों में सीमा पार से की जा रही है फायरिंग।

...#Modi #Army #IndianArmy

श्रीनगर,15 Aug 2015

भारत प्रशासित कश्मीर के पुंछ ज़िले में नियंत्रण रेखा पर पाकिस्तानी सैनिकों की गोलीबारी में मरने वाले लोगों की संख्या छह पहुंच गई है.

गोलीबारी में घायल एक और महिला ने रविवार को अस्पताल में दम तोड़ दिया. महिला की पहचान मसर्रत कौसर के रूप में हुई है.
अधिकारियों ने बताया कि पुंछ ज़िले के मंडी क्षेत्र में बालाकोट और सब्जियां सेक्टरों में शनिवार सुबह गोलीबारी की जद में आने से तीन लोगों की मौत हो गई थी.
गोलीबारी में 20 लोग घायल हुए थे जिनमें से दो युवकों ने बाद में जम्मू में दम तोड़ा. एक और महिला ने आज सुबह दम तोड़ दिया और मरने वालों की संख्या छह हो गई.
घायलों में चार लोगों की हालत गंभीर है.
अधिकारियों ने बताया कि छोटे हथियारों से अब भी रुक-रुककर फ़ायरिंग हो रही है. गोलीबारी के कारण पूरे इलाक़े में तनाव है.
डिवीजनल कमिश्नर पवन कोतवाल ने बताया कि रुक-रुक कर फ़ायरिंग हो रही थी जिससे घायलों को निकालने में दिक्कतें आ रही थी. बाद में उन्हें हेलीकॉप्टर के ज़रिए निकाला गया.

प्रभावित इलाक़े

ये घटना ऐसे समय हुई जब भारत अपना स्वतंत्रता दिवस मना रहा था.
सीमा पर चल रहे तनाव के बीच माना जा रहा है कि भारत और पाकिस्तान के सुरक्षा सलाहकारों के बीच अगले सप्ताह होने वाली बातचीत में कुछ ख़ास नहीं निकल पाएगा.
पुंछ और जम्मू के रनबीर सिंह पुरा सेक्टर के कई गाँव भारत और पाकिस्तान के बीच होने वाली गोलीबारी के कारण प्रभावित रहते हैं और यहाँ से गाँव वालों को कई बार भागना पड़ता है.
एक दिन पहले ही पाकिस्तान ने भारतीय उप उच्चायुक्त को बुलाकर रावलकोट ज़िले में भारतीय सैनिकों की गोलीबारी पर कड़ी आपत्ति दर्ज की थी. पाकिस्तान का कहना है कि भारतीय सैनिकों की गोलीबारी में एक व्यक्ति की मौत हो गई.