DND registration (now NCPR)
helps you to stop receiving unsolicited/ unwanted commercial and
promotional calls and messages on your phone. Even if you registered for
DND, sometimes you will receive commercial / unwanted calls and
messages on your phone. If so, you can register a complaint with your
mobile operator.
Important note before compliant
You have to register a compliant from the mobile or land-line number; you received unwanted / unsolicited calls or message.
Within
three days of receipt of the unwanted / unsolicited commercial or
promotional calls or messages, you should give a compliant.
Registration of DND complaint by SMS to 1909
To register a complaint for receiving an unwanted / unsolicited communication, send SMS to 1909 in the below format:-
COMP TEL NO XXXXXXXXXX, dd/mm/yy, Time hh:mm
XXXXXXXXXX
should be replaced by the telephone number or message header of the
unsolicited call or message you received on your phone. You will be
receiving an SMS confirming your complaint registration with unique
compliant number and within 7 days of the complaint, you will be
informed of the action taken on your complaint.
Check the below two examples:-
Example 1): You have received an SMS from DM-IAMU on 30th Sep’11 at 2pm. Then your complaint SMS will be “COMP TEL NO DM-IAMU, 30/09/11, Time 14:00” and send it to 1909.
Example 2): You have received an SMS / call from 9123456789 on 1st Oct’11 at 11.35am. Then your complaint SMS will be “COMP TEL NO 9123456789, 01/10/11, Time 11:35” and send it to 1909.
Registration of DND complaint through voice call to 1909
Dial
1909 from your mobile and choose to speak with customer care executive
to register a complaint for receiving unwanted /unsolicited commercial
SMS or call on your phone, even you registered for DND (now NCPR).
Provide the below details of the unsolicited call or message to customer care executive:-
1) Company / Brand / Telemarketer details
2) Telephone number or the SMS header of the call / message you received
3) The date and time of the call
4) And, description of the call or the message
Then
the customer care executive will register a complaint and provide a
unique compliant number, keep the number for future reference. Within 7
days of the compliant, you will be informed about the action taken.
Calling 1909 and connecting to customer care executive is time
consuming, it is better to send SMS in COMP TEL NO XXXXXXXXXX, dd/mm/yy,
Time hh:mm format to 1909. anyways both are fol free and no charges…
As per TRAI guidlines, Once you complaint is confirmed by authority,
notice will be sent to the corresponding mobile no. (first time)
After warning notice, if the commercial SMS is still sent again to any one, then SIM of the culprit will be deactivated.
*So, if you make complaint once, it will be beneficial to you as well as for other customer too.
*More over it will take hardly a minute, to send SMS, which you can do during free time, (lunch hours, travelling on bus/train)
Now, lets to the easy steps
General format provided by TRAI
———————————–
COMP TEL NO XXXXXXXXXX DD/MM/YYYY TIME HH:MM
Although,
this General format is suggested by TRAI, each Service Providers
(MTNL/IDEA/Airtell/Vodofone) have slight variation in the format.
Some of good example are as follows:
Type in following format (on which mobile, commercial SMS is received) > SEND TO 1909
MTNL
—–
(FORMAT) COMP TEL NO XXXXXXXXXX, DD/MM/YYYY, TIME HH:MM
(EXAMPLE) COMP TEL NO 9500069305, 05/05/2012, TIME 09:50
IDEA
——
(FORMAT) COMP TEL NO XXXXXXXXXX; DD/MM/YYYY; TIME in HH:MM;
(EXAMPLE) COMP TEL NO 9500069305; 05/05/2012; TIME in 09:50;
AIRTEL/VODOFONE
—————
I do not know the exact format. But you can try any one of the above formats.
If the format is correct it will accepted automatically. Otherwise, it will send correct format in which complaint to be sent.
Once,
you succeeded first time, next time onwards just replace the mobile no,
date, time, (content if asked, which you can be copy&paste from
received sms)
All the best. Help yourself which ultimately help others too, who suffers like you, by commercial SMS junks..
Vodafone:
(FORMAT) the unsolicited commercial or promotional communication, XXXXXXXXXX, dd/mm/yy
(EXAMPLE) ABC bank about loan, 9500069305, 05/05/2012
Telecom Regulatory Authority of India: Home
Describes the relevant legislation, regulations and policy, activities of the body.
DND (now NCPR) Compliant Registration Procedure ...
Registration of DND complaint through voice call to 1909 ... through which you can check the status of your complaint on TRAI customer portal. Result:
